Privacy policy
This is an important legal document. For that reason, it’s a little dry. If any of it is confusing or you want to talk about it we’re only a phone call away.
The www.camnutra.com website is operated by: Cambridge Nutraceuticals Ltd, Ravenscroft House, 61 Regent Street, Cambridge, CB2 1AB. Registered in England and Wales No: 07322398. Email: hello@camnutra.com. Telephone: UK 0800 808 5740.
Cambridge Nutraceuticals Ltd knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. It is important for us to be able to collect data from our customers as it assists us in providing a quicker, more efficient service, modifying and improving our website speed, design, security and efficiency and to assist us in proving better more relevant offers and promotions to our customers.
This policy sets out the basis on which any personal data (meaning information about an individual from which that individual can be personally identified) we collect from you, or that you or others provide to us, will be processed by us. For the purpose of data protection laws, the data controller is Cambridge Nutraceuticals Ltd (“CamNutra”).
Overview
What personal information do we collect?
Information you give us
This is information about you that you give us by filling in forms on our site, creating an account with us, making a purchase from our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, participate in social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include names, addresses, email addresses and phone numbers.
Information we collect about you
With regard to each of your visits to our site we will automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), basket interactions and methods used to browse away from the page.
Information we receive from other sources
We may receive information about you when you use our site, by participating in a survey or competition. We are also working closely with third parties (including, for example, Stripe and other payment providers, Ometria, Sendgrid and other email clients, Hotjar (to help us improve our user experience), Rakuten (for determining referral fees or commissions owed), as well as other business partners, sub-contractors, advertising networks, analytics providers, hosting providers, refer-a-friend (MentionMe) and search information providers) from whom we may also receive information about you. We use Google Analytics to associate the visitation information that it collects from our website, camnutra.com, with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalisation. This Google information may include end user location, search history, YouTube history and data from sites that partner with Google – and is used to provide aggregated and anonymised insights into users' cross-device behaviours. Your Google data may be accessed and/or deleted via *My Activity*. https://myactivity.google.com/myactivity
How and why do we use your information?
We may use the information we collect from you in the following ways:
To improve our website
We will also process your personal data in order to provide you with a more effective user experience (such as by displaying or emailing goods we believe you will be interested in, based on your purchase history and browsing habits). This processing means that your experience of our site will be more tailored to you, and that the products you see on our site may differ from someone accessing the same site with a different purchase history or browsing habits. We also use various cookies to help us improve our site (more details are set out below), and share your personal data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site. We will also process your personal data for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. The legal basis on which we process your data in these circumstances is our legitimate interest to provide you with the best customer experience we can, and to ensure that our site is kept secure. The use of non-essential cookies is subject to your consent. You can also prevent us from using your personal data in this way by contacting us at hello@camnutra.com, or by using the 'do not track' functionality in your internet browser. If you enable such do not track functionality, our site may be less tailored to your needs and preferences.
To fulfil orders
We will also process your personal data in order to fulfil any orders which you may place on our website. The information we collect from you will include your name, address, email address, phone number and payment details. We need to process your personal information in this way to enter into and perform the contract for the item(s) you have purchased from us.
To communicate & interact directly with you
We may also process your personal data in order to provide various supporting customer services to you (such as where you contact us with a question in connection with a product). The information we collect from you will include your name, address, email address, phone number and any other details you provide to us. We rely on your consent to handle your personal information in this way. If you do not provide us with the personal data we request from you for customer services purposes, we may not be able to fully answer your queries.
For marketing purposes
Where you have opted in via our site to receive marketing communications from us, or where you have not opted out of receiving communications from us, we will process your personal data and may share your personal data with marketing agencies, advertising networks and analytics providers, to provide you with marketing communications relating to our products and services which are similar to those which you have purchased or shown an interest in. When we send you marketing communications and have not created an account or purchased with us, this is because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes. If you have created an account and/ or purchased with us, we send you marketing communications, we do this because you have shown a legitimate interest in the goods and services of Cambridge Nutraceuticals Ltd. You can opt-out of your personal data being processed in this way at any time by contacting us hello@camnutra.com, changing the settings in your online account or, where relevant, by following the unsubscribe link in every marketing communication you receive from us.
To improve what we know about our customers, and how to help them
We may analyse what you are interested in, with a view to helping other customers like you find products that will interest them. Your details will not be passed to any third party for marketing purposes, unless you specifically give us your consent by opting in to third party communications.
Information we receive from other sources
We may have received information about you from third-party partners such as Mention Me (refer-a-friend), Rakuten (affiliate network), advertising and market research partners who provide us with information about your interest in and engagement with, companies offering similar products or services to us. We may combine the information we collect about you with the information that you have provided to us. We will only process the information we collect about you on the basis of the consent that you gave the relevant third party to share the information with us (unless the information is aggregated and anonymous, in which case we may use this information indefinitely without further notice to you).
Do we give your information to anyone else?
We may share your personal information with our trusted supplier, Mention Me, who assist us in our data processing activities to allow us to offer a refer-a-friend scheme. You can find more details about the information we share by visiting the Mention Me privacy policy. By submitting the email addresses of friends, the referrer represents that he/she has their prior consent.
We may share your personal information with our affiliate network partner, Rakuten, when you are referred or transact with us in order to determine referral fees or commissions owed. You can find more details about their service by visiting the privacy policy.
We do not sell or trade your information with anyone. We do share your data from time to time with service providers who help us to deliver the interests of Cambridge Nutraceuticals Ltd. For example, we might share your details with subcontractors who are involved in the purchase and delivery process, such as payment and postal providers, or with marketing agencies or subcontractors so that they could send emails on our behalf. We will never share your information with anyone else so that they can market their products or services to you unless you have given your consent for us to do so. The extent and circumstances in which we might share your details with 3rd parties is set out in detail in this privacy policy.
What happens if our business is sold?
We will transfer your personal data to a third party:
in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times in accordance with data protection legislation); or
if Cambridge Nutraceuticals Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by Cambridge Nutraceuticals Ltd about its customers will be one of the assets transferred to the purchaser.
In each case, we process your data in these circumstances because we have a legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
In certain circumstances we may also need to share your personal data if we are under a duty to disclose or share personal data in order to comply with a legal obligation, such as in the course of a legal investigation.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In order to maintain the safety of personal information, we implement a variety of security measures when a user places an order, and when the user enters, submits, or accesses their information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How long do we store your data for?
Where you order products from us, you will be required to create an account with us and we will retain your data for as long as that account is open, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a product you have ordered from our site. If you have not used your account for two years, we will contact you to ask if you want to keep your account open. If you tell us to close your account, or if you do not reply, we will close your account and remove your personal data unless there is any other reason why we might need to retain your personal data (e.g. if there are any outstanding orders or payments due to us, or for any of the reasons set out below).
Where we have received your personal data to provide you with marketing communications, we will contact you at least every month to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, we promise to stop sending them to you. If you do not create an account with us or open any emails that we send within two years of our first marketing communication to you, we will stop sending them to you.
Where we have received your personal data to help improve our website or for any other reason, we will retain your data as long as we have an ongoing legitimate business interest for doing so (for example, to be able to provide you and our other customers with relevant and accurate content) provided that that interest is not outweighed by your interests, rights and freedoms.
To determine the appropriate retention period for the personal data we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
When we no longer have a lawful basis for processing your personal information, we will either delete or anonymise it.
In circumstances where we anonymise your personal data, we do so so that it can no longer be associated with you, but so that we can continue to use it for research or statistical purposes. In this case, we may use this information indefinitely without further notice to you.
Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with a product) subject to the above, we will retain your data for two years to ensure that we are able to assist should you have any further questions or feedback.
In any event, you can ask us to delete your personal data at any time by sending a request to us at hello@camnutra.com (see below).
Links on our site
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that you have left our site and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before you submit any personal data to these websites.
Uses made of the information
We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Your right to object under data protection laws
You have the right to object to us processing your personal data where we are processing your personal data:
If you ask us to stop processing your personal data, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws; and
for direct marketing purposes. If you ask us to stop processing your personal data on this basis, we will stop.
Your other rights under data protection laws
To exercise any of the following rights, please send a request to us at hello@camnutra.com, and we will deal with your request as quickly as we can.
Right of access
You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing.
Right to rectification
You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You have the right to restrict our processing of your personal data where:
the accuracy of the personal data is being contested by you;
the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased;
we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or
we are processing your data on the basis of our legitimate interest (as set out above) and you:
object to our processing on the basis of our legitimate interest pursuant to your right to object above; and
want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.
Where any exercise by you of your right to restriction determines that our processing of particular personal data are to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.
Right to data portability
You have the right to receive your personal data in structured, standard machine readable format and the right to transmit such personal data to another controller.
Right to erasure
You have the right to require we erase your personal data which we are processing where one of the following grounds applies:
the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed;
our processing of personal your data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data;
you object to the processing pursuant to your right to object above and we have no overriding legitimate interest for our processing,
the personal data have been unlawfully processed; and
the erasure is required for compliance with a law to which we are subject.
You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Cookies
This section outlines specifically how we use cookies.
What are ‘cookies’?
Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. By continuing to browse the site, you are agreeing to our use of cookies.
We use the following cookies:
Cookie Name
Description
Purpose
More Information
Session cookies
We use Session cookies that only last for the duration of your use of the website, platform and/or mobile application and are deleted from your computer when you close your browser.
These cookies enable us to:
recognise when computers visit the website;
help administer this website;
improve the website’s usability;
analyse data about webpage traffic to use for marketing purposes;
identify which pages are being used; and
authentication; and
Platform traffic/performance tracking.
These cookies help us analyse data about webpage traffic and improve our website, platform and mobile application in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Persistent cookies
We use Persistent cookies that outlast your sessions and remain stored on your computer until deleted, or until they reach their expiry date.
We use these cookies to keep items which you have placed into your basket, in your basket when you are no longer logged in and to allow you to seamlessly continue your activity across your devices.
These cookies remain on your computer until you delete them or they expire.
First & Third Party cookies
We use third-party cookies to provide statistical analysis of our website’s usage. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on your computers. The information generated relating to our website is used to create reports about usage of our website in order that we can improve it for you and others.
We use cookies from our electronic marketing platform, Ometria, to track information about your visit in order to offer personalised and relevant communication to you (where you are opted in to recieve these).
We use cookies from our refer-a-friend platform, Mention Me, to track user participation within this scheme.
We use cookies from our affiliate networking platform, Rakuten, to track referals from affiliate websites.
If you take the opportunity to utilise any of the third party features of ours, such as Facebook, Bing or Nosto or Hotjar you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how they manage them.
We use this information to optimise the system and provide better interfaces and communications for the end user.
We use this information for marketing purposes to support relevant communications only in the event where the user remains opted-in.
Google will store and use this information. Google's privacy policy is available at www.policies.google.com/privacy. If you would like to opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout.
Your Google data may be accessed and/or deleted via *My Activity*. https://myactivity.google.com/myactivity
Enabling “Do Not Track” in your browser will also instruct third party tools not to collect information from the way you visit the website.
Details of the Mention Me cookies can be found on the privacy policy here
How we uses cookies
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Keep track of the effectiveness of our advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Tailor the offers and adverts you see based on your known preferences
Are cookies safe?
Cookies do not in any way identify you or give access to your computer. They are incredibly widely used and are present on almost all websites.
I’d rather not have cookies on my machine
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
You should note that if you choose to turn cookies off, some of the features that make your site experience more efficient may not function properly.
How does our site handle Do Not Track signals?
Do not track signals are in place when you have indicated via your internet browser, that you do not wish for us to use cookies to tailor your browsing experience or target you with advertising as you move around the web. We honour Do Not Track signals and do not track or plant non-essential cookies (i.e. cookies that are not required for you to be able to experience the proper functionality of our website), or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Contacting us
If there are any questions regarding this privacy or cookie policy, you may contact us using the details below.
Cambridge Nutraceuticals Ltd. Ravenscroft House, 59-61 Regent Street, Cambridge, CB2 1AB. UK
hello@camnutra.com
0800 808 5740